Terms & Conditions

Website: cjmoves.com.au

Last updated: July 2026

Effective: July 2026

Jurisdiction: Australia

Governing law: Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2)

1. About These Terms

By requesting a quote, confirming a booking, or using any service provided by C&J Moves, you agree to be bound by these Terms and Conditions. Please read them before you book.

These Terms operate alongside your rights under the Australian Consumer Law (ACL) — Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms limits, excludes, or modifies any consumer guarantee or right that cannot lawfully be excluded. If any clause conflicts with the ACL, the ACL prevails.

If anything here is unclear, contact us before booking and we will clarify it.

2. Who We Are

“C&J Moves”, “we”, “us”, and “our” refer to the business operating under that trading name at cjmoves.com.au, providing removalist and relocation services across Australia.

“You” and “your” refer to the individual or entity making the booking, whether on your own behalf or someone else’s. If you book on behalf of another person or business, you confirm you have authority to enter into this agreement.

3. Services Provided

C&J Moves provides furniture removal and relocation services. Depending on your booking, this may include:

• Residential moves — houses, apartments, units, townhouses
• Commercial and office relocations
• Packing and unpacking services
• Furniture assembly and disassembly
• Short-term and long-term storage (where available)
• Interstate removals
• Single-item and specialty moves

The services included in your move are those specified in your written quote or booking confirmation. Any additional service requested on the day will be discussed and agreed before we start that work.

4. Quotes & Bookings

Quotes

All quotes are estimates based on the information you provide at the time of enquiry. The final price depends on factors including the actual volume of items, access conditions at both addresses, travel distance, job duration, and any services added on the day.

Quotes are valid for the period stated on the quote. Where no period is stated, please confirm validity with us before booking.

Confirming Your Booking

A booking is confirmed when we send you written confirmation by email or another agreed method. Check the details immediately — particularly the move date, time window, addresses, and included services. Notify us of any errors within 24 hours.

Changes After Confirmation

If your inventory, access, or move date changes after confirmation, tell us as soon as possible. Significant changes may affect the price. We will advise you of any adjustment before proceeding.

Honest quoting: We quote as accurately as possible. If you believe the final cost has substantially exceeded your quote due to something on our end, raise it with us on the day or within 24 hours and we will review it fairly.

5. Pricing & Payment

How We Charge

Services are charged at either an hourly rate (with a minimum charge period) or a fixed rate, as specified in your quote. For hourly jobs, time begins when our team departs our depot and ends once the final item is placed and the truck is secured — unless we agree otherwise in writing.

Additional Charges

Extra costs may apply where:

• Access requires carrying items further than a standard carry distance (e.g. long driveways, flights of stairs, no lift access)
• Items not disclosed at quoting require extra labour, time, or equipment
• Parking fees, tolls, or permits are incurred
• Waiting time beyond 30 minutes at either address is caused by circumstances within your control
• Packing materials are requested on the day and not included in your quote
• The move runs over the estimated time due to factors within your control

We will tell you before applying any additional charges where we reasonably can.

Payment Terms

Payment is due upon completion of the move unless a deposit or credit arrangement has been agreed in writing. Accepted payment methods will be confirmed in your booking. Invoices not settled within the agreed period may attract late payment fees as notified to you at the time of booking.

Deposits

We may require a deposit to secure your booking date — particularly for interstate moves or large jobs. Any deposit required will be stated in your booking confirmation and deducted from the final invoice.

6. Cancellations & Rescheduling

Cancellation by You

• Cancellation fees may be reduced or waived at our discretion. Any deposit refund will be confirmed in writing. Well in advance of the move date:
• A partial or full cancellation fee may apply to cover costs already incurred. Details will be stated in your booking confirmation. Within a short period before the move:
• A cancellation fee reflecting costs already committed may apply. The amount will be communicated at the time of your booking. At short notice:
• A cancellation fee covering crew time and travel costs already incurred will apply. On the day of the move (no-show or refusal to proceed):

All cancellations must be submitted in writing (email is acceptable). Verbal cancellations will not be acted upon.

Rescheduling by You

We will make every reasonable effort to accommodate rescheduling requests. Rescheduling at short notice may attract a fee to cover costs already committed. We will advise you of any fee before confirming the change.

Cancellation by Us

In the rare event we must cancel due to circumstances beyond our reasonable control — vehicle breakdown, severe weather, crew emergency, or road closure — we will notify you as early as possible and offer you an alternative date or a refund of any amount paid for the affected booking.

Your ACL rights apply regardless: These cancellation terms do not limit any remedy available to you under the Australian Consumer Law where C&J Moves cancels without reasonable cause or fails to meet a consumer guarantee.

7. Our Obligations

C&J Moves will:

• Provide all services with due care and skill, as required by the ACL
• Arrive within the agreed time window, or contact you promptly if we are delayed
• Handle your belongings with reasonable care throughout the move
• Use appropriate, well-maintained equipment and materials for the job
• Complete the move within a reasonable timeframe
• Be transparent about any changes to scope, cost, or timing before proceeding
• Ensure our staff behave professionally and respectfully at all times
• Carry current public liability insurance

8. Your Obligations

To allow us to complete your move safely, legally, and on time, you agree to:

• Provide accurate information about volume, access, and any special requirements at time of booking
• Have all items packed and ready before our crew arrives, unless packing is included in your booking
• Be present — or have an authorised adult representative present — for the full duration of the move
• Disclose fragile, high-value, or unusually heavy items before the move date
• Ensure clear, safe, and legal vehicle access to both the pickup and delivery addresses
• Arrange any required parking permits, lift bookings, or building access in advance
• Inform us of any relevant building rules (e.g. body corporate restrictions, time-of-day limits)
• Not ask our team to move prohibited items (see Section 10)
• Ensure the work environment is safe and free from hazards

Failure to meet these obligations may result in delays, additional charges, or — where the safety of our team is at risk — our crew ceasing work until the issue is resolved. We will advise you before any additional charges are applied.

9. Damage & Loss

Our Responsibility

We take care of your belongings. If an item is lost or damaged because of something our team did or failed to do, we will work with you to reach a fair outcome. This may include repair, replacement at current market value, or agreed compensation.

How to Report Damage

Any damage or loss must be reported to us in writing within 24 hours of delivery. Include a description of the item, the nature of the damage, and photos where possible. We reserve the right to inspect damaged items before agreeing to any resolution.

Claims submitted more than 48 hours after delivery may be difficult to assess and may be declined, except where the ACL requires us to accept them.

Where Our Liability Is Reduced

Our responsibility for damage may be reduced or excluded where:

• Items were packed by you and the damage resulted from inadequate packing
• You directed our crew to move an item against our express advice
• Pre-existing damage or fragility was not disclosed before the move
• Items were inherently fragile or valuable but not declared as such
• Damage resulted from an event outside our control (storm, flood, earthquake, road accident by a third party)

High-Value Items

If you own items valued at more than $1,000 individually — artwork, antiques, electronics, instruments, jewellery — declare them before the move. We strongly recommend separate transit or contents insurance. See Section 11.

10. Prohibited Items

For legal, safety, and insurance reasons, C&J Moves will not transport:

• Hazardous or flammable substances, including fuels, solvents, paints, and aerosols in quantity
• Firearms, ammunition, or weapons of any kind
• Controlled or illegal substances
• Pressurised gas cylinders or tanks (including BBQ bottles) that are not certified empty
• Live animals or plants
• Perishable food (unless agreed in writing for short, same-day moves)
• Cash, financial instruments, passports, and irreplaceable documents — carry these yourself
• Any item whose transport would breach Australian road transport laws or make the load unsafe

If a prohibited item is discovered after loading, we may remove it and leave it at the pickup address. Any delay caused by this will be charged at the applicable hourly rate.

11. Insurance

C&J Moves holds public liability insurance. This covers third-party property damage and injury caused during the course of our work — for example, a scratched wall or a dented door frame. It does not cover your household goods or personal belongings while in transit.

Important: Under Australian law, removalists are not required to hold transit (goods-in-transit) insurance on your behalf. Your belongings in transit are generally not covered by our policy.

We strongly recommend arranging transit insurance (also called goods-in-transit or removal insurance) before your move date. Options include:

• Adding a transit endorsement to your existing home and contents policy
• Purchasing a standalone removals insurance policy through an insurer or broker
• Checking whether your current contents cover extends to items in transit

If a removalist offers to sell you insurance: Under Australian law, a removalist must hold an Australian Financial Services Licence (AFSL) or act as an authorised representative of an AFSL holder to legally sell insurance products. Always verify this before purchasing.

12. Limitation of Liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from a booking is limited to whichever is lesser:

• The cost of re-supplying the relevant service, or
• The total amount you paid us for that specific booking

We are not liable for indirect or consequential losses, including lost income, alternative accommodation costs, or losses arising from delays caused by third parties, traffic conditions, or events outside our control.

This limitation does not apply to liability that cannot be limited under the ACL, or to loss or damage caused by our fraud or gross negligence.

13. Consumer Guarantees (ACL)

Under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2), you have statutory consumer guarantees that apply automatically to our services. These include:

• Services will be provided with due care and skill
• Services will be fit for any purpose you have specified
• Services will be completed within a reasonable time where no time has been fixed

If we fail to comply with a consumer guarantee, you may be entitled to a remedy. For a major failure, you may cancel the contract and seek a full or partial refund. For a minor failure, we have the right to remedy the problem within a reasonable time before other remedies become available.

None of our Terms override or exclude these rights. Where any part of these Terms conflicts with the ACL, the ACL applies.

Further information: For independent information about your consumer rights, visit the ACCC at accc.gov.au or contact your state or territory consumer affairs office.

14. Dispute Resolution

We would always prefer to resolve a concern directly and promptly. Please give us the opportunity to do so before involving any external body.

Step 1 — Contact Us

Submit your complaint in writing (email is fine) within 7 days of the move. Include your booking reference, a clear description of the issue, and any supporting evidence such as photos or receipts. We will acknowledge receipt within 2 business days and aim to resolve the matter within 10 business days.

Step 2 — External Escalation

If we cannot resolve the complaint directly, you may contact:

• Your state or territory consumer affairs or fair trading office
• Australian Competition and Consumer Commission (ACCC) — accc.gov.au
• Australian Furniture Removers Association (AFRA) dispute mediation, if applicable — afra.com.au

We will cooperate fully with any legitimate investigation by a regulatory or industry body.

15. Governing Law

These Terms are governed by the laws of Australia. Any dispute that cannot be resolved through direct negotiation or mediation will be referred to the appropriate Australian court or tribunal with jurisdiction over the matter.

16. Changes to These Terms

We may update these Terms from time to time. We will note the revised date at the top of this document when we do. The Terms in effect on the date you confirm your booking apply to that booking.

17. Contact

For all bookings, complaints, and general enquiries:

C&J Moves

Website: cjmoves.com.au

Email: info@cjmoves.com.au

Use the contact form on our website or email us directly. For written complaints or formal correspondence, mark your message “Formal Complaint” or “Legal Correspondence.”

Our full business registration details are available on request.